A real person reads every email. Pick the route below that matches what you need — it opens your mail app with the right address and subject line already filled in.

Email us

The fastest way to reach us for anything.

firstgrade@firstgrade.in

Call us

For anything urgent. Please follow up by email so there is a written record.

+91 96202 73116

When we reply

Phone hours: TO BE CONFIRMED — Support hours

Email: TO BE CONFIRMED — Email response time

What do you need help with?

Refunds and billing

Payment problems, refund requests, plan changes and invoices.

firstgrade@firstgrade.in

Read the Refund Policy first — it lists exactly what to include so we can process it in one reply.

Privacy and your data

Request a copy of your data, correct it, delete your account, or withdraw consent.

firstgrade@firstgrade.in

Email us from the address on your account so we can verify it is you. See the Privacy Policy.

Schools, colleges and organisations

Bulk seats, institutional dashboards, pilots and partnerships.

firstgrade@firstgrade.in

Tell us the institution, the number of students and the exams they are preparing for.

Complaints and grievances

A formal complaint, or anything you feel we have not resolved.

noreply.firstgrade@gmail.com

Goes to our Grievance Officer: TO BE CONFIRMED — Grievance Officer name. Our commitment: TO BE CONFIRMED — Grievance acknowledgement / resolution time

FirstGrade Edu Solutions Pvt. Ltd.

Registered office: TO BE CONFIRMED — Registered office address

Bangalore, Karnataka, India · CIN: TO BE CONFIRMED — CIN (Corporate Identity Number)