Refund Policy

1.What this policy covers

This Refund Policy applies to payments made to FirstGrade Edu Solutions Pvt. Ltd. for FirstGrade subscriptions and plans purchased on firstgrade.in. It forms part of our Terms of Service.

FirstGrade is a digital service — there is nothing to ship, return or exchange. A “refund” here means money returned to the payment method you used.

2.Try before you pay

The best way to avoid needing a refund is not to pay until you are sure. FirstGrade has a free tier you can use without a card, and paid plans that are offered with a free trial are not charged until the trial ends.

Cancelling during a free trial means you are not charged at all.

3.The 7-day refund window

The 7 days run from the date of the payment you want refunded — the date you first subscribed, or the date a renewal was charged.

You do not need to justify the request in detail, though telling us what did not work helps us fix it.

Exclusions from this window: TO BE CONFIRMED — What is non-refundable

4.How to request a refund

Email firstgrade@firstgrade.in from the email address on your FirstGrade account, with the subject line “Refund request”, and include:

• the email address on your account,
• the plan you bought and the date you were charged,
• the Razorpay payment or order ID from your receipt, if you have it,
• and, optionally, what went wrong.

You can also call us on +91 96202 73116, but please follow up by email so there is a written record of your request.

5.How long a refund takes

Once we approve a refund, we issue it through Razorpay to the original payment method. It cannot be paid to a different card, account or UPI ID.

Time for the money to reach you after approval: TO BE CONFIRMED — Refund processing time

The final leg depends on your bank or card issuer, which is outside our control. If the refund has not appeared after the period stated above, email us with your payment ID and we will chase it with Razorpay on your behalf.

Does a refund include GST? TO BE CONFIRMED — Are advertised prices inclusive of GST?

6.What happens after a refund

When a refund is issued, the paid plan ends and your account returns to the free tier. Your account, history and progress are not deleted — you keep everything you have done, and you can upgrade again later.

Content you downloaded or exported while subscribed (for example a resume PDF) remains yours to keep, but the paid features that generated it are no longer available.

7.Cancellation is not the same as a refund

Cancelling

You can cancel a subscription at any time from your account. Cancelling stops the next renewal. Your access continues until the end of the period you have already paid for — you are not cut off on the day you cancel.

Refunding

A refund returns money you have already paid, and ends your access. If you are outside the 7-day window, cancelling is normally what you want: you keep the access you paid for, and you are not charged again.

8.Failed, duplicate and disputed payments

• Money debited but the plan did not activate. This is usually a payment still settling. Wait for it to complete, and if the plan has not activated within 24 hours, email us with the payment ID — we will either activate it or refund it in full. This is not subject to the 7-day window.
• Charged twice. Tell us and we will refund the duplicate in full, whenever you notice it. This is not subject to the 7-day window.
• A charge you do not recognise. Contact us before raising a chargeback with your bank — we can usually identify and resolve it faster.

9.If we cannot deliver what you paid for

If FirstGrade is unavailable for an extended period, or we withdraw or restrict a paid feature so that you cannot use what you paid for, contact firstgrade@firstgrade.in. We will offer a pro-rata refund or an equivalent extension of your plan, whichever you prefer, regardless of the 7-day window.

10.Schools, colleges and organisations

Terms for institutional and bulk-seat purchases: TO BE CONFIRMED — Institutional (B2B / school) refund terms

11.If you disagree with our decision

If we decline a refund and you believe that is wrong, escalate to our Grievance Officer at noreply.firstgrade@gmail.com.

• Grievance Officer: TO BE CONFIRMED — Grievance Officer name
• Our commitment: TO BE CONFIRMED — Grievance acknowledgement / resolution time

This policy does not limit your rights under the Consumer Protection Act, 2019.

12.Changes to this policy

We may update this policy. The version that applies to a payment is the one published on the day you made it, so a change will never reduce the refund rights attached to a payment you have already made.

Contact us

FirstGrade Edu Solutions Pvt. Ltd.